FAQ
Q: What variety of services do you provide for my data collection needs?
A: We provide a full range of services such as: professional and custom form design, imaging, processing, printing, fulfillment, warehousing, mail services, customer support and many other services to give you 100% complete customer satisfaction. We truly are a one stop solution for your project requirements.

Q: How long does it take from the moment I send you my data until I receive the results?
A: Depending on the size and requirements, we can process and provide you with the raw data file in as little as five business days.

Q: How can I be assured that my data is accurate?
A: Each batch of data passes through rigorous and accurate quality checkpoints, assuring you of the highest and most precise data information available.

Q: What types of data and input formats do you work with?
A: We use ICR/OCR/OMR technology to process the data, we can also handle manually data entry when required. We also accept the following input vehicles: telephone, email, fax, paper-based mail, or online surveys to collect the data.

Q: What file formats are available to me after the data has been collected and processed?
A: We can provide you with any MicrosoftTM supported database format, the most popular are Excel, Access, comma separated, SPSS, just to name a few. The files are password protected and can either be emailed or uploaded to our secure FTP site for retrieval.

Q: Do you offer reports based on the data that is collected?
A: We do offer basic cumulative reporting and cross tabulations, if your project requires analysis of your data we can also work with several 3rd party specialty vendors to help complete your project.

Q: What should I expect once we start working together?
A: A project manager will be assigned to service your account. They will be responsible for your project throughout the entire process. This will ensure that you are not bounced from one person to another and you will always have one contact for any questions that you might have.

TERMINOLOGY

Barcode - The ability to put a bar code on your form to give it its own unique ID number for easy, inexpensive and automated access to information. Example

ICR (Intelligent Character Recognition) - ICR Technology converts handwritten text and numbers into computer readable data where this information can be processed into other types of data files. Most common type of use is for personal, handwritten feedback on surveys. Very labor intensive but thorough type of data. Example

OCR (Optical Character Recognition) - OCR converts a machine print copy of your text into an electronic form your text-based applications can use. This automates the entry of paper data so that you do not have to do it all by hand, thus reducing costs and overhead. Example

OMR (Optical Mark Recognition) - Used for the recognition of optical marks such as checkmarks and fill in bubble formats used in surveys, ballots, questionnaires and tests. This is the quickest and easiest type of data to capture. Example

Pre-Slugging - The process of pre-printing information and data onto specific forms (e.g. names, ID numbers, dates, etc...) Commonly used to make the scanning and data collection processes for testing move faster. Example

TELEform™- Is the software suite that we use to extract and verify your data using ICR/OCR/OMR technology.